Some of our most frequently Asked Questions follow.
1. IS THE COMPANY LEGITIMATE?
BritishGrandPrix.Net is a trading name and part of the Happy Zona Group. The company does not retail tickets which it does not own or have direct access to. Unlike many internet - based companies, our business is already very well-established with an outstanding reputation and the website merely enhances our service. If you feel happier, please call us on 0870 879 8016 to book over the telephone.
2. IS MY MONEY SAFE?
We have invested heavily in secure systems including SSL, and can guarantee that all transactions on the site are encrypted. Technology has improved immensely recently, and any initial fears should be kept to a minimum.
3. WHEN WILL I GET MY TICKETS?
Most tickets are printed and released from venues around 1-4 weeks before the actual event. We always dispatch tickets as soon as we receive them, but there can sometimes a time delay between your order being placed and the receipt of your tickets. If you are buying tickets as a gift, please contact our us via email and will supply you with custom document that can easily fit into standard card envelope.
4. CAN I CANCEL MY TICKETS FOR ANY REASON?
Industry regulations state that "Once a booking is confirmed it may not be cancelled or exchanged unless the event itself is cancelled". However, as an added service we will attempt to re-sell unwanted tickets, once all our own stock has been sold, and should they be re-sold a refund will be made less the booking fee.
5. WHAT HAPPENS IF I LOSE MY TICKETS?
If you lose general admission tickets, unfortunately there is nothing we can do since security staff have no reference. For seated tickets we do normally have a facility to replace the tickets with duplicates which are made available at the venue (for a small charge). Should anyone attempt to use the original tickets they will be ejected.
6. AN EVENT IS ADVERTISED AS "SOLD-OUT" - WHY ARE YOU STILL SELLING?
When the promoter or venue has no more tickets to sell to the public, they may announce it is sold out; this does not mean the agents to whom they have allocated tickets have also sold out - it is always worth checking!
